Slow right down

I wanted to chat this week about the speed of talking in interviews. When a journalist is interviewing you/your client, of course it might feel a/ super exciting and b/ like you want to use the opportunity to reel off everything about the subject you're speaking on so you don't miss anything out.

But this can prove to be a bit of a headache for the journalist.

For my interviews, and for many of my fellow journalists, we’re often interviewing over the phone, or perhaps using Teams or Zoom, and most certainly with our earphones in and tapping away making notes on own computers or in a notebook (unless it’s a live interview, of course). What often happens is the interviewee speaks so quickly it’s difficult to type/write up what they’re saying and secondly, it’s hard to keep up and digest what they’re saying when they’re speaking at 50 mph, especially if it's on a subject we're not used to. Also, what often happens is people speak continuously, covering and switching between several points at once.

So, while the journalist will often ask for the interviewee to slow down, or repeat a point, I would advise anyone to speak slower and more concisely than you usually would. Pause. Breathe. Let the point sink in. Don’t rush to bring in lots of different points all at once or you could lose the journalist or the viewer/listener. 

Of course, there’s AI translation tools we could all use to make our lives easier but at the moment, most journalists are not using these on a daily basis when interviewing someone.

Cut out the jargon

Whether it's in your/your client's team, company, or even industry, there'll no doubt be certain terms thrown around that mean something to you all but to anyone outside of this world, it's meaningless. This was the case for me during a recent interview I held with a senior person at a company for an article for the nationals. Throughout the interview they used terms that no-one outside of their team or industry would know, prompting me to constantly stop and ask what those terms meant. There was one word that was being said through the interview that meant something most of us would understand to mean but when I asked a question at the end of the interview about the use of X, she said actually, that word wasn’t what was meant in the Oxford Dictionary. It meant something very different. It was only because I asked a particular question at the end that I then knew that. Otherwise the piece would have included it referring to its original meaning, not the one used by the company.

Whether you are sending over comments, writing a press release, or speaking to a journalist, remember to cut out the jargon and use plain English. Or, if when you are prepping your client, remind them. Also remind them not to sound like they're giving a sales pitch to a client with lines that don’t really say or mean anything, rather than answering the questions.

For example:

ME: How do you plan to use AI in the future?

THEM: “We want to explore all elements of AI to help our customers so we can continue being the leading technology provider in our field - our mission is to be the best provider for all of our clients.”

Yes, sometimes it really is like interviewing a politician.

Drop me a line if you’d like more information or recommendations about media training.

Here's what to avoid doing in media interviews

Generally, I love to chat. But when it comes to interviews, I’ll go through some level of small talk before cracking on with the interview. I had a situation recently where I was joined by several people on an interview on Zoom (not my ideal situation and I didn’t know the community manager was joining along, I’m still not sure why). Obviously there was a few tech issues to start with, and then after explaining the story, I was about to start the interview when someone suggested everyone introduce themselves properly. By then it was already about 12 minutes into the 30-minute call. The first person spoke about her background, where she had worked before. The next person spoke, again for a few minutes, so when it came to me I said, "Actually we’ve only got 15 minutes left. Could we move on with the interview?" (I had said who I was at the start of the call and explained the nature of the piece over email and the phone).  No, the next person also jumped in and shared their work history. Cue squeezing in a limited number of questions.

Another recent interview involved interviewing someone who wanted to share a lot of information on their backstory. Every time I jumped in to direct the interview back to where I needed it to flow, it went off in another direction. It was interesting but I spent about four times as long as I expected on that call. Now in this instant, she was a real life interview so I needed to build her trust and I could tell she wanted to explain more about background till she was happy to share the rest. 

But it made me think it might be worth sharing a few pointers to help you/your client when it comes to media interviews:

• Please be mindful of how much time you have. Spending 15 minutes on your backstory in a 30-minute interview is poor etiquette. Unless a journalist asks, don’t go overboard sharing your own backstory. Many a time I have dived into an interview and then the founder want to start at the beginning (none of which might have made the cut).  "For example, so when I was 15 I did GCSEs in, and then…". Make it succinct. A journalist will certainly stop and ask you if they need more on your backstory but honestly, giving us the whole working history (unless asked for), isn't needed.

• Don’t make your answers longwinded. Be succinct. Practice good soundbites.

• Listen to a journalist. If they’re trying to bring you back in, listen to their question – don’t continually go off on a tangent.

• Also, be wary of bringing facts too much into the discussion. I spoke to someone recently who kept pulling in statistics throughout the conversation. “Well, a recent survey of ours found 43% of customers.." and so on. We want anecdotes, not continual quotes with statistics thrown at us.

Hope that helps.

I have a brilliant media training session video named How to Win at Media Interviews with media trainer Guy Clapperton here for just £14.99 if you would like to bolster your skills. 

Reliving my old journalism life at a Taylor Swift concert

Last Friday night I joined almost 90,000 people to shake it off at a Taylor Swift concert. And no, it didn’t involve the usual searching online days before for a resale ticket (which is my usual way to buy my gig/festival tickets). Instead, I was offered one by a PR, thanks to a chance meeting in an east end pub three months before when he told me he had access to a box at Wembley. For the few weeks prior, I was inhaling the Eras playlist on Spotify, and then fast forward to last week, dancing in a box at Wembley. There was food, drinks, and the holy grail when there's a million girls and women - access to a toilet inside. It was total luxe even before I discovered Prince William was hanging out a couple of boxes down with his daughters.

During the evening I caught up with Daniel, the PR, and also met and hung out with the external PR (though we didn’t discuss what we did for a living till half way through the gig).

It was spectacular evening, regardless of whether you're a big Swiftie or not (tbh, I wasn't a fan until all my mates started whipping up tickets and posting about it on Instagram. Surprised that so many were into her, I started listening to her music...and found myself playing some songs on repeat).

The evening flung me back to my old life of working on a trade magazine writing about tech and the publishing industry. Back then the above was kind of the norm. There were invitations to boxes at the O2 flying through every week or so (never mind all the parties invites). It got me thinking about how when journalists leave their staff jobs to go freelance, the invites die down – drastically – despite there being, perhaps, more opportunities to work with said journalist across a range of titles. If you’re not already, it’s really worth looking at which freelancers you can invite to your next event, and no, it doesn’t need to be to see Taylor Swift [or insert any major musician]. With freelancers not having as many opportunities thrown at them, your success - and chance to build relationships - rate may be higher.