A shocking PR experience

I was recently reminded of what a grind it could be working as a trade journalist. Back then, whether it was in-house at say New Media Age (RIP) or Drapers, or freelancing at Retail Week or Marketing Week, I’d frequently have to contact the press offices of huge brands, asking for an interview or comment for a feature or news article (this was if we didn’t have a contact between us on the news or features desk where we could circumvent this and go straight to the CEO or financial director, etc.).

It was pretty much always headache-inducing. Firstly, many emails would go unanswered. There was so much chasing (which yes, I know many of us do as part of our jobs). After a brief exchange about the feature, the Spanish Inquisition would start: who had I contacted, which other brands were featuring, which expert was I chatting to, what would the feature look like, could I send through all the potential questions, and so on. Maybe some of these are questions asked by a client but honestly, even my editor wouldn’t know the answer to these so I’m unsure why I’d be asked to pretty much send out the feature in full to a press officer before they can even tell me if they can comment.

It’s rare that I have to go through all this now. The waiting. The coming back with one thousand additional questions. But I was reminded of this laborious rigmarole last week when I contacted a big brand for a national piece. My god, did it make me glad this was no longer my world. That I didn’t have to deal with folk who made it seem they were protecting the Royal Family. Anyhow, at this stage I now have comment on background. I didn’t even ask for background, which makes it more farcical. I was then asked to send over questions which they could answer on the record. After sending them through the press team responded saying “as mentioned we we’re not answering questions”. After asking me to send questions through. Utterly terrible behaviour and I’ve made my thoughts known.

It did remind me of how much I enjoy speaking to smaller companies, or bigger brands that don’t have a PR team with burly security, and those that can set up interviews quickly. All hail to them.