Never ask a journalist to do this...

For those of you who haven't read about the absolute communications car crash that took the tech and PR world by storm last week (ok, a dose of hyperbole there), let me fill you in. 

Following a tense exchange during a podcast interview between Sasan Goodarzi, chief executive of Intuit, which owns TurboTax, and editor-in-chief of The Verge and host of the Decoder podcast Nilay Patel, Patel received a note from Rick Heineman, the chief communications officer at Intuit, calling the line of questioning and his tone “inappropriate,” “egregious,” and “disappointing” and demanded that they delete that entire section of the recording. Yes, really. 

Patel added: “I mean, literally — he wrote a long email that ended with “at the very least the end portion of your interview should be deleted"."

Patel then explained that The Verge has abides by journalistic ethics and doesn't remove content or make changes. 

You'd think Heineman might have then just left it. But no. He responded by asking that they “delete that which takes away from the conversation,” which he defined as “raised voices” or us “speaking over each other,” so that “listeners understand your question and the answer Sasan gave".

Instead, Patel wrote a separate article about the request and focused on that segment of the interview. 

Now, I’m assuming Goodarzi said to his PR, something along the lines of “Do whatever you can to remove that part of the podcast”. The PR might have tried his best to tell his boss this would be the wrong line of approach, that journalists don’t do this. But the PR should have stood his ground. 

But as a result of this exchange — which probably wouldn’t have gained that much traction outside of The Verge, it’s led to a separate article by The Verge and further coverage on Inuit’s response on other websites, plus traction on social media. It’s embarrassing for Inuit, Sassan and Heineman. 

There’s an extra point to be made here about the comms person perhaps not briefing the CEO correctly so they were ill prepared for that line of questioning. Hands up, I don’t know Inuit that well, but it appears that these questions should have been expected. 

I’m often asked by people (sometimes even PRs, though mainly, but not all the time, they're based out of the UK) to see if they can see the article before it goes live. I’ve had this conversation several times in the past week, in fact. I talk about this in my workshops, but no, unless it is a sensitive subject, such as an interview with a domestic abuse survivor, I don’t allow anyone else to see part/all of the article, check it and amend it before it goes live – apart from the publisher. If we want independent and unbiased journalism, then we certainly don’t want other people controlling and greenlighting the content. 

Of course, if it’s factually incorrect, politely tell us and we’ll change it.

Slow right down

I wanted to chat this week about the speed of talking in interviews. When a journalist is interviewing you/your client, of course it might feel a/ super exciting and b/ like you want to use the opportunity to reel off everything about the subject you're speaking on so you don't miss anything out.

But this can prove to be a bit of a headache for the journalist.

For my interviews, and for many of my fellow journalists, we’re often interviewing over the phone, or perhaps using Teams or Zoom, and most certainly with our earphones in and tapping away making notes on own computers or in a notebook (unless it’s a live interview, of course). What often happens is the interviewee speaks so quickly it’s difficult to type/write up what they’re saying and secondly, it’s hard to keep up and digest what they’re saying when they’re speaking at 50 mph, especially if it's on a subject we're not used to. Also, what often happens is people speak continuously, covering and switching between several points at once.

So, while the journalist will often ask for the interviewee to slow down, or repeat a point, I would advise anyone to speak slower and more concisely than you usually would. Pause. Breathe. Let the point sink in. Don’t rush to bring in lots of different points all at once or you could lose the journalist or the viewer/listener. 

Of course, there’s AI translation tools we could all use to make our lives easier but at the moment, most journalists are not using these on a daily basis when interviewing someone.

Cut out the jargon

Whether it's in your/your client's team, company, or even industry, there'll no doubt be certain terms thrown around that mean something to you all but to anyone outside of this world, it's meaningless. This was the case for me during a recent interview I held with a senior person at a company for an article for the nationals. Throughout the interview they used terms that no-one outside of their team or industry would know, prompting me to constantly stop and ask what those terms meant. There was one word that was being said through the interview that meant something most of us would understand to mean but when I asked a question at the end of the interview about the use of X, she said actually, that word wasn’t what was meant in the Oxford Dictionary. It meant something very different. It was only because I asked a particular question at the end that I then knew that. Otherwise the piece would have included it referring to its original meaning, not the one used by the company.

Whether you are sending over comments, writing a press release, or speaking to a journalist, remember to cut out the jargon and use plain English. Or, if when you are prepping your client, remind them. Also remind them not to sound like they're giving a sales pitch to a client with lines that don’t really say or mean anything, rather than answering the questions.

For example:

ME: How do you plan to use AI in the future?

THEM: “We want to explore all elements of AI to help our customers so we can continue being the leading technology provider in our field - our mission is to be the best provider for all of our clients.”

Yes, sometimes it really is like interviewing a politician.

Drop me a line if you’d like more information or recommendations about media training.

Pitch me for this national newspaper slot

Hope you’re all well amongst this hatred and division amongst sections of society. It’s ugly and deeply upsetting (though last night's anti-racism protests gave me hope). Love and solidarity to anyone feeling vulnerable right now.

I have started writing for The Sunday Time's Fame & Fortune section. It’s a Q&A at the back of the Money pages, in which a famous person is interviewed about their finances. Questions range from ‘Are you a saver or a spender?’ to ‘Have you ever been hard up?’.

This means I’m on the lookout for well-known people who have never been featured in the slot. If you have someone who might be of interest and doesn’t mind discussing their finances, please email me. The editor is happy to include a credit to promote a project/charity.

Here's what to avoid doing in media interviews

Generally, I love to chat. But when it comes to interviews, I’ll go through some level of small talk before cracking on with the interview. I had a situation recently where I was joined by several people on an interview on Zoom (not my ideal situation and I didn’t know the community manager was joining along, I’m still not sure why). Obviously there was a few tech issues to start with, and then after explaining the story, I was about to start the interview when someone suggested everyone introduce themselves properly. By then it was already about 12 minutes into the 30-minute call. The first person spoke about her background, where she had worked before. The next person spoke, again for a few minutes, so when it came to me I said, "Actually we’ve only got 15 minutes left. Could we move on with the interview?" (I had said who I was at the start of the call and explained the nature of the piece over email and the phone).  No, the next person also jumped in and shared their work history. Cue squeezing in a limited number of questions.

Another recent interview involved interviewing someone who wanted to share a lot of information on their backstory. Every time I jumped in to direct the interview back to where I needed it to flow, it went off in another direction. It was interesting but I spent about four times as long as I expected on that call. Now in this instant, she was a real life interview so I needed to build her trust and I could tell she wanted to explain more about background till she was happy to share the rest. 

But it made me think it might be worth sharing a few pointers to help you/your client when it comes to media interviews:

• Please be mindful of how much time you have. Spending 15 minutes on your backstory in a 30-minute interview is poor etiquette. Unless a journalist asks, don’t go overboard sharing your own backstory. Many a time I have dived into an interview and then the founder want to start at the beginning (none of which might have made the cut).  "For example, so when I was 15 I did GCSEs in, and then…". Make it succinct. A journalist will certainly stop and ask you if they need more on your backstory but honestly, giving us the whole working history (unless asked for), isn't needed.

• Don’t make your answers longwinded. Be succinct. Practice good soundbites.

• Listen to a journalist. If they’re trying to bring you back in, listen to their question – don’t continually go off on a tangent.

• Also, be wary of bringing facts too much into the discussion. I spoke to someone recently who kept pulling in statistics throughout the conversation. “Well, a recent survey of ours found 43% of customers.." and so on. We want anecdotes, not continual quotes with statistics thrown at us.

Hope that helps.

I have a brilliant media training session video named How to Win at Media Interviews with media trainer Guy Clapperton here for just £14.99 if you would like to bolster your skills. 

A glimpse into the day of a radio producer

I’m writing this after a couple of weeks up in Salford. You all know how much I adore this (relatively new-ish) part of my career so I thought I’d give you a little insight into what goes on when I’m working at Quay House in MediaCity.

7am: Rise and shine. Although the programmes I mainly work on (Radio 4 Today and Radio 5 Wake Up to Money) start bright and early (5am and 6am respectively), I do not. There are early shifts available – starting at 4am, with a car picking you up even earlier, but I’ve politely declined those shifts so far. Though I hope to visit the studio at that time one day soon, with my intermittent insomnia, I know I’d arriving in a zombie-like state if I started that early. And so my morning starts at about 7am, with the shows running in the background while I have breakfast and get ready. There's always an element of nerves here – wondering will the guest turn up, will they sound ok on the radio – but generally it all goes to plan. Saying that, one recent guest failed to show up after leaving 'do not disturb' on their phone, meaning their alarm didn't go off and they didn't pick up when the team called. Oops.

8.45am - 9am: I'll arrive in the office and have a catch up with colleagues and quickly discuss how the shows were. I always make a round of hot drinks (and then throughout the day - I must consume about 12 cups of green tea), before reading the news across titles such as the Financial Times, Reuters, Guardian Business, and a handful of trade titles.

9.30am: Morning meeting. We’ll briefly dissect the morning shows before discussing what’s on the agenda for the next day. Here we'll chat through the backgrounds and stories of any already booked guests, any pre-recorded interviews the team have already have organised, and then discuss our story ideas.

10am: Post-meeting we’ll all assigned a story to work on. Recent pieces I've worked include a report on rising ‘priority debt’ – such as council tax, rent arrears and energy bills – and poor customer service with HMRC. For stories like these, I’ll scout out who might be best to speak to and put in bids (interview requests) with various organisations or individuals. For the tax one, I remembered a brilliant tax lawyer and barrister I'd worked with for a digital nomad piece for the Guardian. I may also fire out some #journorequests and scout around on the BBC contacts system to see who has been featured on the BBC before. If they come back yes and we’re still going ahead with the story, I’ll interview the person myself. This is called a briefing. For this, I’ll check they’re a suitable guest, prep them for the interview the next day, and try and draw out any interesting points that might be good for the presenter to focus on. There’s also organising the logistics of the interview for the next day. I’ll write up the notes and script for the presenter with background information about the sector.

1pm: Lunch. I’ll be honest, I hardly ever step outside the building. I’m terrible. Forget about vitamin D. Usually I catch up with some freelance work or with a colleague. The canteen is fantastic, with a decent selection of plant-based food. I usually opt for one of the colourful salads or soup. The hot meals are delicious and if I’m not heading out in Manchester that evening, I’ll have some kind of Mexican feast but need to be careful as I'll often feel like I want to just lie down rather than head back to the desk. (Just where are the napping stations?).

2pm: Colleagues on the late shift come in, and we'll have a team meeting to discuss the latest developments with our stories and any other stories that have emerged.

3pm-5pm: This really depends on where I am with the first story, but usually in the afternoon I'm juggling a couple of stories and am writing questions, researching another story, or interviewing another guest. There could also be a pre-record so where I interview the person in the studio over the phone or Zoom and this will be added to the programme. This also involves editing the audio and tightening up the interview so it's only two minutes. There might also be the chance for the journalist to create a quick package explaining something coming up on the show, or we might brief the economist or the whole programmes guest and fill them in on the news the presenter will want to discuss the next day.

6pm: I usually leave by about 6pm. It could be that I head upstairs to crack on with freelance work, or if the weather is good, I might walk into Manchester and have dinner with someone. Last week my pal from uni joined me for Burmese and Korean food in a buzzy foodhall near to MediaCity.

What Not To Do In A Media Interview

Photo by Austin Distel

Hi everyone,

I hope you're having a great week.

A while back I was interviewing a CEO for a profile interview slot. Let's say the person was the boss of a savings app. Towards the end of the interview, I asked her what her ultimate savings goal was. A very simple question. "Erm, erm,” she stuttered. “Well, nothing really. Maybe a holiday.” I pressed further but she was stumped. It was a dry answer to what overall had been quite a dry interview. There was no excitement at all. 

Tip: It might be difficult to inject a sparkling personality into your clients, but please try and ask them to sound enthusiastic.

I'm bringing this up as I'm pleased to say that next month media trainer, podcaster and speaker Guy Clapperton will be joining me for a webinar on media training. During the session on July 16, Guy will explore:
 

• how to deliver clear and engaging messages whether you're on TV, radio, a podcast or being interviewed for a print article

• what kind of preparation you should do before an interview

• how to talk about statistics in an interesting way

You'll also have the opportunity to ask Guy any burning questions (feel free to email me any questions below and we can include it in the session).

The webinar is aimed at both those who are new to speaking to the media, and those wanting to brush up on their interview techniques, whilst hearing first-hand about what works for a journalist. It's open to founders and PRs (and your clients) so feel free to swing them the link.

Those attending will also receive a special discount when booking any future media training workshops with Guy.

The webinar will be recorded so even if you can't make it live, you'll be able to watch it again at your own leisure whenever you like.

Tickets are just £19.99 – which is an absolute steal for media training.

For more info and to book, head here (do send on the link to anyone you think might be interested). The session is just £15 for paid newsletter subscribers (simply email me if you'd like to jump on board).

I'd be grateful if you could mention it on any social media sites groups you're on!

 

Thanks

Susie